Privacy Policy

Last updated: May 2, 2026

1. Introduction

Knockoffs ("we," "us," or "our") operates a group ticket coordination platform that helps organizers manage shared season-ticket packages. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and related services (collectively, the "Service").

2. Information We Collect

  • > Contact information: name, email address, and phone number.
  • > Authentication data: email address used for magic-link sign-in.
  • > Ticket and attendance data: games, ticket counts, confirmation and payment status.
  • > Communication records: logs of SMS messages and emails sent through the Service.
  • > Usage data: standard server logs including IP address, browser type, and pages visited.

3. How We Use Your Information

  • > To operate and maintain the Service.
  • > To send transactional SMS and email (reminders, invoices, release notifications, magic links).
  • > To authenticate your identity.
  • > To improve and troubleshoot the Service.
  • > To comply with legal obligations.

4. SMS Messaging (Optional)

SMS messaging is an optional feature of the Service. You can fully use Knockoffs without opting into SMS; all communications required for participation (schedule, invoice, and confirmation information) are delivered via email regardless of SMS opt-in.

If you choose to opt in to SMS messaging through our sign-up form, you will receive transactional SMS messages at the phone number you provide. These messages include game-day reminders, ticket distribution notifications, ticket-release alerts from other group members, and occasional logistics updates. Message frequency varies based on the game schedule, typically 12-20 messages per user during the MLB season (April-October). Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help.

5. Third-Party Services

  • > Twilio: for delivering SMS messages.
  • > SendGrid (Twilio): for delivering authentication and notification emails.
  • > Vercel: for hosting and infrastructure.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Mobile information (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with subprocessors (such as Twilio) for the purpose of delivering the messages you have opted in to receive.

6. Data Retention

We retain account information for as long as your account is active. SMS opt-in records and consent logs are retained for at least 4 years for compliance purposes. You may request deletion of your data at any time by contacting us, subject to legal retention requirements.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure token-based authentication, and access controls. While we use commercially reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

  • > Access the personal information we hold about you.
  • > Request correction of inaccurate information.
  • > Request deletion of your personal information.
  • > Opt out of SMS communications.

9. Children's Privacy

The Service is not directed to individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page.

11. Contact

Questions? Contact us at privacy@knockoff-seasontix.com